Scope of Our Service
Our system displays all the information about the services offered, but not their availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the registered data. Within 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, based on the availability of the requested service. Passengers are responsible for providing their email address and contact phone numbers correctly. If passengers do not receive a confirmation email within the established timeframe, they should contact Peru Leisure Travel. Our company, Peru Leisure Travel, is a tour operator in Peru and sometimes acts as an intermediary between tour operators and passengers. To facilitate the booking process for tourist services, we have commercial agreements with various local operators who provide services not directly offered by Peru Leisure Travel, and these services undergo strict quality control.
Program and Service Prices
All rates are expressed in US dollars and Peruvian soles. The 18% VAT applicable to Peruvians and foreign residents in Peru is not included (exempt for foreigners).
Published rates are valid for holidays, long weekends, and other holidays unless explicitly stated otherwise.
Rates for groups of more than 10 people are subject to discounts. We recommend contacting our reservations department at info@peruleisuretravel.com.
All transportation rates are subject to change and availability, which will be confirmed on the day of booking. This available rate will be sent via email by one of our advisors.
Reservations, Payments, and Deposits
To confirm your reservation, we must receive your payment for the contracted services or the security deposit. Your reservation will be confirmed when one of our advisors informs you via email of the confirmed status and the corresponding confirmation code.
Payments or security deposits must be made through our online system or, failing that, to the company's bank accounts.
Reservations for Tour Packages / Tours
Confirmation of your requested reservation will be sent via email, indicating the reservation code for each contracted tour service.
Service confirmation will be processed after we have received your online reservation request and received a security deposit or full payment within the established timeframes.
The passenger will be contacted by the Tour Operator at the destination, who will need to present their passport or identity document and pay any remaining balance in cash (if applicable) to begin the tour services. Peru Leisure Travel will provide the client with the contact information for the tour operator and guide before the start of any contracted tour activity.
It is the passenger's responsibility to provide their arrival and departure details well in advance.
Should the passenger require pickup from a specific location other than that listed in the itinerary, they must coordinate this in advance with Peru Leisure Travel to check for any additional charges.
If purchasing a tour package with transportation, the passenger must arrive at the bus company's boarding station or the airport with the required advance notice at the indicated check-in time to collect their boarding pass or ticket and check in. The company is not responsible if the passenger loses their ticket due to circumstances beyond the company's control, such as delays, waiting in lines, failure to check in, or other unforeseen events.
All ticket reservations are personal, non-transferable, non-endorsable, and non-refundable. They are also subject to the transportation company's cancellation policies.
All tours are subject to weather conditions. In the event of weather-related disruptions to the contracted tour, the terms and conditions of each service will apply (no refunds will be issued under any circumstances).
After the client receives their confirmation via email or any other means of communication, they have a maximum of 48 hours to submit any comments. If the client does not submit comments within this period or has already begun using the contracted services, the company assumes acceptance.
It is the client's responsibility to pay the deposit or any remaining balance for the contracted service within the deadlines established by Peru Leisure Travel. Failure to do so will entitle the company to cancel the reservation without refund.
Cancellation, Rescheduling, and Refund Policies
For any cancellation by the client 45 days or less before the service start date, the following applies:
